FAQ

Access is set up by AIMPL or by your company's manager. There is no self-registration for the customer portal. This is for your security, so that no one can set up access for your company without authorization. As soon as your access has been set up, you will receive an email with a personal, time-limited link that lets you set your own password. If this email does not arrive, please also check your spam folder.

There is no access for this email address yet. First check whether you are using the correct email address that is registered with us. If so, please contact business@aimpl.de or your company's manager directly. Either of them can set up access for you.

Yes. Your access can only be used once 2FA has been set up with an authenticator app (e.g. Microsoft Authenticator or Google Authenticator). You scan a QR code once with your smartphone. Every time you sign in afterwards, the app generates a time-limited code that you enter in addition to your password. This protects your account even if your password should ever fall into the wrong hands.

No. Passwords are stored only in encrypted (hashed) form and cannot be viewed in plain text by anyone, not even by us. That is why we never send passwords by email, only links that let you set a new password yourself.

Yes. As your company's manager, you can set up access for new employees of your team yourself in the dashboard, without having to request it from us.

In the dashboard, via "New ticket". You choose a topic, describe your issue as specifically as possible and set a priority from "Low" to "Critical". Optionally, you can attach up to five files. Depending on the priority you choose, we respond to your issue at different speeds.

We handle low-priority issues within 72 hours, medium within 24 hours, high within 8 hours and critical within 4 hours.

We need a response from you before we can continue working on it. The specific question is posted as a message directly in the ticket. As soon as you reply, the status automatically changes back and the ticket returns to our queue.

Within 24 business hours, you can reopen the ticket directly in the dashboard. Weekends and public holidays do not count. After this period, please create a new ticket with a reference to the original one. A cancelled ticket cannot be reopened; please create a new ticket instead.

Yes, as long as it is still "New" and our team has not started working on it. Open the ticket and choose "Cancel ticket"; you can optionally give a reason. Only the person who created the ticket can cancel it. Afterwards you can no longer write in the ticket, and it cannot be reopened. If you do not see the button, we are already working on the ticket; in that case simply write to us in the ticket.

PDF, PNG, JPG, DOCX and XLSX, up to 10 MB per file and a maximum of five files per ticket.

With our ticket system, you can submit requests about technical problems, your account, billing or our automations at any time. Every ticket is handled by our team, you can follow its status live in the dashboard and you automatically receive an email notification whenever the status changes. The priority you choose when creating the ticket determines how quickly we get back to you.

Exclusively on servers within the EU. Your data never leaves the European legal area.

No, chat histories are not stored permanently after the session ends, and no profiling takes place. The AI assistant is only available to signed-in customers.

We work mainly with Microsoft technologies: Microsoft Azure, Azure OpenAI, Microsoft 365, Power Automate, Copilot Studio, SharePoint, Outlook and Microsoft Entra ID. For our customer portal and the website, we additionally use Next.js, React and TypeScript. Technically, our analysis and automation solutions build on an existing Microsoft 365 environment.

Power Automate is a Microsoft service for automating recurring workflows between different systems. We use it to have tasks that are done by hand today run automatically, for example sending an email automatically whenever a status changes.

Copilot Studio is a Microsoft service for building AI assistants. We use it to build assistants that understand and answer requests or take over workflows such as booking an appointment.

We access powerful AI models via Microsoft Azure (Azure OpenAI). Data is processed and stored exclusively on servers within the EU. Your data is not used to train AI models.

SharePoint is the Microsoft 365 service for documents and lists. Depending on the solution, we use content from SharePoint as a data source for automations and assistants.

The customer portal runs on Microsoft Azure in the EU, with an Azure SQL database and a web application based on Next.js, React and TypeScript. Sign-in is protected by two-factor authentication.

Classic automation with Power Automate follows fixed rules. It is reliable, traceable and usually less expensive. We use AI assistants, for example built with Copilot Studio, where flexibility or language understanding is needed. In each case, we choose what fits your workflow better and only use AI where it is really needed.

Azure OpenAI is the Microsoft service that provides AI models within the Microsoft Azure environment. We use it to give you GDPR-compliant access to powerful AI models, with data processing exclusively in the EU.

Technically, our analysis and automation solutions build on Microsoft 365, for example on Outlook, SharePoint and Power Automate. That is why we require an existing Microsoft 365 environment.

That depends on the solution. We clarify in advance which licenses are needed and let you know transparently.

Our focus is on Microsoft environments. Whether and how other systems can be integrated, we discuss case by case.

We analyze the workflows in your company, find the most effective places for automation and develop suitable solutions: from classic process automation and AI bots to connected agent systems that complete entire chains of tasks on their own. Our approach is deliberately divided into four stages: from the free initial analysis to the ongoing operation of your finished solutions. On top of that, we offer GDPR-compliant access to powerful AI models and, if desired, support with your digital presence. You can find more about our approach to AI on its dedicated page.

For us, everything starts with listening. We analyze the existing information flows in your running business and involve your employees directly. We do not automate everywhere, only where it really makes a difference. We use AI where it is needed and deliberately leave it out where classic process automation is more reliable.

You submit a request through our request form, we review it and get back to you. We then proceed in four stages: initial analysis, in-depth analysis with a personal conversation about concrete potential, development of tailored solutions, and ongoing operation. For our collaboration, we set up access to the customer portal, where you create tickets and follow their progress.

In the initial analysis, we survey your company's employees. Our system distributes targeted questions from a fixed question catalog. The answers give a realistic picture of your processes and the Clean Average Automatable Score, which shows the automation potential of your company as a whole. An existing Microsoft 365 environment is required.

Yes. You can switch the website and the customer portal to English using the language selector in the navigation. For the legal texts, the German version is legally binding. Some automated emails are currently still sent in German.

Our approach is divided into four consecutive stages, each with its own billing logic: 1. Initial analysis: completely free of charge. We analyze your business processes through an employee survey and calculate your "Automatable Score". 2. In-depth analysis: Once automation potential has been identified, we unlock in-depth analysis data. Billing is a fixed amount per employee. 3. Custom solutions: We bill the development of tailored automations (from classic process automation to AI bots) fairly based on the actual hours worked, tiered by urgency. 4. Operations: The ongoing operation of your automations is billed purely by usage in a pay-as-you-go model, essentially without monthly base fees. Part of your monthly usage also flows back automatically as support credit. We discuss specific prices with you individually, as they depend on scope and company size.

We work across industries with companies that want to make their existing information flows and recurring tasks more efficient, regardless of company size or industry.

We require an existing Microsoft 365 environment for our collaboration, as our analysis and automation solutions are technically built on it.