Services

To give you a first impression, here are four metrics that we collect and provide by default:

• The tasks with the highest WCAS score show which specific tasks in a company should be automated first. Besides the technical nature of the task, this score also takes into account how the employees involved feel about it. Of two technically similar tasks, it makes more sense to automate first the one that is less popular with employees and requires more effort to carry out.
• The COC Health Score measures how strongly your official HR organization chart deviates from the way people actually work together. A score of 100 means that structure and reality match completely. Low scores show where information bypasses the organizational structure, where shadow hierarchies emerge or where managers are effectively not involved.
• We show how many employees, on average, carry out one and the same task in parallel. A high value reveals duplicated work, redundant processes and a lack of standardization across departments. That is exactly where automation and consolidation have the greatest leverage.
• The Directory Physical Score shows what share of your information processing still happens physically: a value of 0 stands for fully digital, a value of 100 for fully paper-based information processing. This presents your level of digitalization as a concrete, comparable number for the first time. This value is also a good starting point for your automation strategy.

After collection, the metrics are displayed to all authorized employees in our portal. Access rights can be adjusted with complete flexibility. We use various charts to present the data as clearly and understandably as possible.

Each Improvement is developed in a test environment. External interfaces such as SAP, Oracle and Salesforce, as well as access to databases or in-house solutions, are already included at this stage. For development, AIMPL generally uses a combination of three basic elements:

• Power Automate serves as the basis of every Improvement. It connects, coordinates and controls all parts of an Improvement. We deliberately rely on the Power Platform for our automations. This way, even people without a technical background can understand simply and visually how an Improvement works at its core. That creates trust, which is essential so that the efficiency gains of automation are not lost to the effort employees spend checking the results.
• Hard code, for example via Azure Function Apps, is our heavy machinery. Detailed analyses of huge amounts of data or highly complex nested decisions cannot be modeled reliably and with reasonable effort in Power Automate. As everywhere else, we stay within the Microsoft environment with Azure in order to consistently ensure clarity and data protection.
• Azure AI Foundry is our primary AI endpoint. This is where we host the agents involved in an Improvement and everything else that requires AI. AI Foundry offers the best AI models and allows us to make data traffic as secure as possible. Clarity and data protection remain bundled at Microsoft here as well.